Healthcare – Call Center Manager Jobs Dubai, UAE 2022 – Apply Via Medica International Healthcare LLC Careers Vacancy

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UAE Jobs in Via Medica International Healthcare LLC 2022 – Apply Online for Employment Opportunity for Healthcare – Call Center Manager Vacancies in Dubai

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Read through the Healthcare – Call Center Manager Job description for job opportunity in Via Medica International Healthcare LLC company in Dubai. Find brief job details, like Employment ID, Work Location, Educational qualifications needed, Monthly/Annual salary, age limitation, Incentives, perks and other benefits if you get the job in this company. Check all the information carefully and apply online before the last date of the recruitment.

Healthcare – Call Center Manager jobs UAE Career 2022 Job Notification Via Medica International Healthcare LLC Information :-

Healthcare – Call Center Manager Jobs In Dubai Full Job Description :-

Tasks and Responsibilities:

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Mentor, coach and provide training to staff to maintain high service delivery standards.
Prepare operational reports and statistical data for the call center to monitor effectiveness and service delivery.
Ensure all Service Level Agreements and KPI’s are met.
Conduct performance and disciplinary counseling where appropriate.
Assess, prepare and implement procedures for new clients both internal and external.
Train staff on problem solving
Develop plans and resources for adverse events, including communications issues, building issues, and possible civil unrest.
Conduct practice response and table top exercises to ensure MERP’s are working as designed and to client KPI’s.

Qualifications:

Registered Nurse or similar qualifications
Proven experience as call center manager or similar position
Experience working in an ER service, hospital ER department or ambulance service
Knowledge of ISO 18295-1:2017 – Customer contact centres
Experience in international air evacuations desired.
Experience in medical assistance and care after evacuation desired
Proficient in MS Office and call center equipment/software programs