Vacancy Title: Lead Service Technician (FRS)
Vacancy Location: Fujairah, UAE
Engagement Type: Full-Time, Permanent
Your Company
Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.
Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.
That is why the world’s leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme
Your New Role
This role takes the lead for a Survitec service operations team. It allocates work and ensures right first-time delivery to Survitec quality and safety standards. This role drives standard work whilst creating and maintaining safe working environment. It directly carries out service operations work and provides subject matter expertise for on-job coaching, support, and guidance to ensure team members operate to standard.
What You Can Expect from the Role
Key Responsibilities and accountabilities:
- Supports the Service Operations Manager by carrying out site opening / closing procedures, safety walks and allocating work to self and other members of the team
- Supports team members in becoming competent by providing on-jo coaching and support to help develop understanding and trouble shooting skills in one or more service product lines; supports formal sign off of competences by providing on-job assessment of team members working effectively to Survitec standard
- Delivers servicing installation, maintenance and repair activity to quality and safety standards and according to standard work routines, focusing on delivering key performance metrics
- Actively seeks opportunity to drive controlled continuous improvement, identifying and communication process improvement opportunities, so they can be considered for implementation across the whole service footprint
- Represents Survitec professionally during customer interactions and uses extensive product knowledge to understand and answer technical questions regarding service requirements
- Help specialists set up and test new products or processes; installs complex systems according to training and competence level, seeking guidance and support where needed
- Carries out preventive maintenance inspections, identifying and diagnosing any requirement for equipment and systems emergency repairs
- Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure
- Works with Service Operations Manager to devise own monthly schedule, ensuring appropriate operational manpower
- Follows Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and others
- Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; works towards competence in multiple product lines, to become part of a flexible service operations workforce
- Develops and maintains an understanding of relevant technology, external regulation and industry best practices through ongoing education and reading specialist materials
- Follows stores requisition processes to maintain accurate stock levels and records
- Works with business improvement colleagues to implement standard toolkit and uses experience and work knowledge to contribute to problem solving for process variance, identifying root cause and appropriate corrective actions
The Experience, Qualifications and Skills You Will Have
Essential Criteria:
- Educated to High School level
- 3 – 6 years of job-related experienced enables the practitioner to operate at fully competent level across a minimum of one service line, providing technical guidance and support
Why You Should Work for Us
- Competitive base salary
- Additional day off to celebrate your birthday
- Management Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme
How to Apply
If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com.
Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.
At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don’t hesitate to let us know.
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