Technical Support Engineer Jobs 2022 in Dubai, UAE – Apply Online for Johnson Controls Careers Vacancy

Job Details

What you will do

The role of a Level 3 Technical Support Specialist is to assist global service teams in resolving sophisticated installations and system performance related customer issues in a timely manner with focus on RFID (radio frequency identification). The selected candidate must be highly motivated, able to multitask, and show determination in resolving problems with the goal of customer happiness.

How you will do it

Provide advanced level of technical support for RFID products, Electronic Article Surveillance, Traffic Intelligence, via direct calls, emails, remote diagnostics, and on-site level 3 support

• Frequent collaborating with project management, engineering, and service
• Handle escalated problem accounts through to resolution
• Work with engineering team testing hardware, firmware, and software solutions
• Generate technical bulletins and technical tips for distribution
• Generate detailed trip reports and product test reports
• Review technical documentation for accuracy and transparency
• Supervise and record support metrics as defined by management
• Attend and or handle product or account related conference calls, webinars, and in-house meetings as the authority
• Travel both domestic and international may be required.

What we look for

• Knowledge of Radio Frequency Identification (RFID)
• Solid understanding of RF
• Knowledge of AM technologies
• High level understanding of electronics
• Working knowledge of networks.
• Experience with setup, configuration, and troubleshooting of IT related hardware (routers, switches, servers)
• Excellent troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Proficient in English; both written and verbal
• Excellent interpersonal skills
• Excellent organizational skills
• Self-motivated, able to work alone or in a collaborative team environment

Preferred:

• University degree with 5+ years’ work-related experience.
• Network certifications a plus

Who we are

At Johnson Controls, we’re crafting the future to build a world that’s safe, comfortable and balanced. Our global team creates innovative, coordinated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires ambitious ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career passionate about tomorrow. Tomorrow needs you.