Contact Centre Agent Jobs in Abu Dhabi : Mediclinic Al Ain Hospital Recruitment 2022 for Diploma Holder Vacancy

Contact Centre Agent Jobs in Abu Dhabi, UAE in 2022: Important Details to Apply for the Current Vacancies in Mediclinic Al Ain Hospital , UAE Recruitment

Educational Qualifications/ Job Requirements to Apply for Contact Centre Agent Jobs

Required skills to be successful

Job Requirements:

REQUIRED EDUCATION

• Diploma Holder recognised by the relevant UAE healthcare authority
• Diploma or a training in a speciality recognised by the relevant UAE healthcare authority
• Active and valid life support certification (e.g. BLS, ACLS, PALS, ATLS, NRP)
• Desired: Speciality specific

REQUIRED EXPERIENCE

At least 2–3 years’ experience in the relevant specialised department in a private hospital setting

Desired: Work experience from a Tier 1 country as specified by the UAE healthcare regulator

REQUIRED JOB SKILLS AND KNOWLEDGE

• Ability to facilitate and support clinical clerkship training for medical students and junior colleagues
• Effective communication
• Knowledge of clinical audit standards and processes
• Verbal and written communication skills in English (Arabic will be an advantage)
• Proficiency in an electronic medical record system

Contact Centre Agent Vacancy in Mediclinic Al Ain Hospital , UAE: Job Description

KEY RESPONSIBILITY AREAS
Attend to all incoming telephone calls promptly, efficiently and in a professional manner

Schedule appointments according to set procedures and policies

Document all interactions and activities relevant to the call and uses appropriate Wrap-up code

Conduct all outbound calls in an efficient, effective and professional manner

Transfer calls correctly to the appropriate staff and/or extensions as needed and required

Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services

Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre

REQUIRED EDUCATION
High School Diploma or equivalent (Grade 12)

A relevant Bachelor’s degree will be an advantage

REQUIRED EXPERIENCE
At least 1 year Contact/Call Centre experience in a customer service operations environment

Relevant experience in a hospitality or healthcare environment will be an advantage

REQUIRED JOB SKILLS AND KNOWLEDGE
Basic Arabic language skills
Client service and related management principles
Confidentiality and dealing with sensitive information
Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya/Cisco phones)
Demonstrate the ability to work accurately and quickly
Effective communication
Medical terminology
Verbal and written communication skills in English
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family