Overall Role Purpose
Oversee, drive and develop the Ocean Freight LCL (Less than Container Load) not only within the region of Middle East and North Africa. Maintain and develop customer relationships, ensure adhering to management policies and strategic direction of the Company. Extensive product knowledge and strong procurement abilities are a must.
Scope of Role
Customers
External
- Develop and maintain strong existing customer relations and loyalty through ensuring customers’ satisfaction.
- Develop and maintain shipping line contacts in order to rapidly deploy product in the market.
Internal
Ocean Freight Department
- Maintain and share with colleagues as appropriate, personal knowledge of all relevant import and export laws and procedures; tariffs and duties; licences and restrictions.
- Constant improvement and optimization of production means (cost management) on country level.
External
- Keep strong relations with carrier to get more facilities and to visit them on regular basis.
- Solve any problem that may arise during operation.
- Coordinate with branches to ensure operation is accomplished on highest standards and to gain customer’s satisfaction.
Stakeholder
External
- Keep strong relations with carrier to get more facilities and to visit them on regular basis.
- Solve any problem that may arise during operation.
- Coordinate with branches to ensure operation is accomplished on highest standards and to gain customer’s satisfaction.
Internal
- Cooperate with the Finance dept. to make sure that profit margin is as per company policy.
- Liaise with other departments in order to establish and maintain effective and relevant import activities and support in relation to the organization’s sales, purchasing, materials management, production and overall operating functions
Process
Sales Support
- Prepare SOPs with Sales.
- Provide rates to Sales.
Administration Support
- Handle operation for import customer: file, booking, on carriage, custom clearing, follow-up, invoicing and payment.
- Procedure & productivity standards adherence.
- Receive order (by mail/sales/customer).
- Inform consignee once shipment has been shipped from Origin
- Follow-up arrival of shipment and alert for consignee.
- Revising rates, delivery of shipping docs to customer.
- Issuing invoices.
- Check the creation and closing of files on due time and course.
Quality & Improvement
- Comply with company Quality Environment and Safety process.
- Following Order Acceptance procedures in all operational work.
People – Management
- Manages / directs Ocean Import and Export Customer Service staff.
- Inspires coworkers to attain goals and pursue excellence. Identifies opportunities for improvement and makes constructive suggestions for change
Skills / Qualifications
Skills/Knowledge/Qualifications
- University degree or equivalent work experience.
- Leadership skills.
- Extensive ocean product knowledge.
- Strong procurement abilities.
- Ability to define, develop and document business processes and procedures.
- Effective interpersonal high skills.
- Proven ability to communicate clearly at all levels within a multi-cultural environment.
- Demonstrates initiative and problem-solving skills / decision-making skills.
- Good organisational skills.
- Time management skills.
- Hazardous Material familiarization.
- Self-development.
- Proficient computer skills, i.e. Microsoft, etc.
Competency segment ‘Business’
Analysis: Investigates the component parts of a whole and their relations in making up the whole. Examines and evaluates of the relevant information to select the best course of action from among various alternatives.
Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, and understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.
Planning & Organizing: Prepares long-range and short-term goals that support the mission of the institution and department; develops measurable objectives to support goal attainment; differentiates between urgent, important, and not urgent action items; and engages in proactive planning.
Decision Making: Demonstrates a clear understanding of all the factors affecting improvement of results within the organization. Analyzes all options. Initiates actions to optimize resources for the achievement of improved results. Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.
Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.
Competency segment ‘Leadership’
Teamwork: Effectively utilizes each team member to his/her fullest potential, motivates team to work together in the most efficient manner, keeps track of lessons learned and shares those lessons with team members and mitigates team conflict and communication problems.
Competency segment ‘Personal’
Accountability: Capable of working independently and having responsibility as an individual, of coping with competing demands and prioritising tasks. Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others’ trust in own professionalism, integrity, expertise and ability to get results.
Communication: Ability to communicate at all levels, externally and internally with business code. Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Self Management: Ability to multi-task, and focus with composure, in accordance with changing deadlines and priorities, continuing in providing and accomplishing the project as stated in the contract. Besides, the ability to successfully handle stressful situations in a professional manner. Ability to manage a high-volume of work while maintaining things organized
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