First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a MICE Sales Manager – Weddings Specialist who can make events feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day
Every day is different, but you’ll mostly be responsible for:
Duties and Responsibilities
FINANCIAL RETURNS
- Monitor competitors’ activities and assists in marketing intelligence.
- Refer sales leads to appropriate personnel within the InterContinental Hotels Group.
- Sell to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
- Serve existing business through management of account bases.
- Develop and maintain a regular pattern of sales calls
- Provide direction on, and conducts market research and analysis.
- Travel when required to promote the hotel and develop potential business.
- Monitor existing business and inputs into sales strategy meetings to maximize business.
- Grow existing business and establishes and pursues leads which will develop revenue opportunities.
- Initiate and prepares tenders for business.
- Assess sales and marketing data.
- Assist with the preparation of seasonal promotions
- Assist in the evaluation of sales and marketing activities.
- Analyse sales mix and likely impact on hotel goals.
- Actively solicit and book business following hotel standards.
- Attend Industry Exhibitions to represent the hotels in front of prospect clients.
- Grow existing business and establishes and pursues leads which will develop business
- Initiate and prepares tenders for business
- Monitor existing business and inputs into sales strategy meetings to maximize business.
- Serve existing business through management of account bases
- Manage Accounts and ensure the constant generation of new corporate prospects for self
PEOPLE
- Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive.
- Prepare detailed induction programs for new staff.
- Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation.
- Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs.
- Actively work at developing your staff and identify high potentials.
- Maintain training records for all direct reports and ensure they do the same for their staff.
- Conduct probation and formal performance appraisal in line with company guidelines.
- Coach, counsel and discipline staff, providing constructive feedback to enhance performance.
- Regularly communicate with staff to maintain good relations.
GUEST EXPERIENCE
- Conduct client interviews to touch-base feedback and create future opportunities
- Entertain clients three times minimum per week to break the ice / promote the hotel’s facilities and to grow relationships
- Plan and conduct familiarization tours and site inspections.
- Demonstrate service attributes in accordance with industry expectations and company standards including:
- Being attentive to guests.
- Accurately and promptly fulfilling guests’ requests.
- Anticipate guest’s needs.
- Maintain a high level of knowledge which affects the guest experience.
- Demonstrating a ‘service’ attitude.
- Taking appropriate action to resolve guest complaints.
- To host fam trips and provide the necessary support
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree / higher education qualification and prior experience in MICE and Leisure business development. Strong knowledge of local businesses and business trends required. Must speak English. Other languages preferred.
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.
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