Service Quality Officer Jobs Sharjah | Airlines Industry Vacancy for Bachelor degree in Management/ Administration | Air Arabia Careers

Service Quality Officer Jobs in Sharjah, UAE in 2022: Important Details to Apply for the Current Vacancies in Air Arabia, UAE Recruitment 

Educational Qualifications/ Job Requirements to Apply for Service Quality Officer Jobs

Qualifications (Academic, training, languages)

Bachelor degree in Management/ Administration or equivalent.
Quality Assurance/ISO Lead Assessor certificate is a plus.
Capable of using technology systems and tools; proficient in Microsoft Office.
Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).

Work Experience

2+ years of related working experience in similar role in service quality/quality assurance in any service industry, preferably in aviation; experience with low cost airline is a plus.
Proven skills in enhancing performance, achieving targets and increasing sales.
Capable of training and coaching individuals and groups on the best practices.
Capable for contributing to and implementing function-related policies, procedures and action plans.
Capable for analyzing data, identifying pitfalls and recommending cost-effective solutions.

Service Quality Officer Vacancy in Air Arabia, UAE: Job Description

Location: Sharjah, UAE

Company: Air Arabia

The average salary for Service Quality Officer in Sharjah is AED 7000 per month.

Job Purpose

Assists in developing, implementing and monitoring the quality performance measures for the contact center team ensuring continuous improvement in service delivery in line with Standard Quality Manual and adopted policies and procedures. Maximizes qualitative productivity, identifies gaps and recommends solutions that serve to enhance customers’ experience and increase sales.

Key Result Responsibilities

Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality standards based on best practices and business needs to enhance the process flow and working environment.

Contributes in developing, implementing, and enforcing the Service Quality Assurance Manual that covers policies and operating procedures for the Contact Center activities.

Provides assistance in suggesting, introducing and supervising enhancements to the Quality Assurance processes and procedures to achieve high quality in productivity that leads to enhancing customers’ experience and increasing sales.

Supports the Supervisor in guiding, supporting and monitoring the contact center Inbound/Outbound teams’ performance in line with adopted quality standards ensuring policies and procedures are met and adhered to.